Welcome valued ABR--Affinity BioReagents Antibody-On-Demand customers. We are in the process of consolidating the Antibody on Demand services as part of Affinity BioReagents integration into Thermo Fisher Scientific. Starting in November, new projects will be manufactured and supported in Huntsville, Alabama through our Thermo Scientific Open Biosystems product line. All existing projects started before November will continue to be supported through Affinity BioReagents.
We have worked to ensure that this process will not disrupt product quality or time-lines for generating the products you need for your research. Our Huntsville facility has a core staff of scientists with over 10 years of experience in developing over 15,000 custom antibodies for academic, government and commercial labs throughout the world and is one of the largest providers of custom antibody services. Thermo Scientific Open Biosystems products will also provide some additional advantages previously unavailable to Affinity BioReagents customers, such as
online project tracking. We are confident that you will be happy with this change and will enjoy the added features offered.
Going forward, here is a list of key contacts and some frequently asked questions.
We sincerely appreciate the opportunity to serve you.
List of Frequently Asked Questions:Q:
How will this affect billing? A: All orders processed before November will continue to be invoiced through ABR--Affinity BioReagents unless otherwise notified. New orders should be sent directly to Jacqueline Mann at
Jacqueline.Mann@thermofisher.com Q:
Will this affect the shipping schedule? A: No, you should expect to receive your products on time. Once animals are immunized, you will be sent an online link to access your projects directly on the Open Biosystems products website.
Q:
If I have a project started before November, who do I contact for technical information or support on previous antibody projects that were ordered with ABR--Affinity BioReagents? A: Please continue to contact
Affinity BioReagents.
Q:
In the future, will I be able to order the same production plan that ABR--Affinity BioReagents offered? A: Thermo Scientific Open Biosystems product line will provide you with an expanded service offering not previously available through ABR--Affinity BioReagents. You can select from a variety of different options including procedures nearly identical to the plans offered by ABR--Affinity BioReagents.
